Privacy Notice

1. Overview

SignalCanvasLight ("we," "our," or "us") is dedicated to respecting and protecting your privacy. This Privacy Notice describes how we gather, use, share, and protect your information when you access our website signalcanvaslight.site or utilize our yacht charter offerings.

By using our services, you agree to the data practices outlined here. This notice aligns with applicable privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant Canadian privacy laws.

2. Data We Collect

2.1 Personal Data

We collect personal data you voluntarily provide when you:

• Reserve a yacht charter
• Reach out via our website or by phone
• Sign up for our newsletter
• Complete forms on our site
• Take part in surveys or promotional campaigns

Such information may include:

• Name and contact details (email, phone number, mailing address)
• Payment details (processed securely by third-party providers)
• Charter preferences and specific requirements
• Emergency contact details
• Dietary needs or medical details (if you choose to provide them)

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain details about your device and how you use the site:

• IP address and general location data
• Browser type and version number
• Pages you view and time spent on the site
• Referring sites
• Device details (model/type, screen resolution, etc.)

2.3 Cookies and Similar Technologies

We use cookies and comparable tracking tools to improve your website experience. They help us:

• Remember your settings and preferences
• Analyze site usage and performance
• Provide tailored content
• Enhance our services

You can manage cookie preferences in your browser settings or through our cookie consent banner.

3. How We Use Your Information

We use the information we collect for these purposes:

• Service Delivery: To deliver yacht charter services, handle reservations, and communicate with you about your bookings
• Customer Support: To address your questions and provide assistance
• Payment Processing: To process payments and manage billing
• Safety and Security: To maintain operational safety and prevent fraud
• Marketing: To send promotional messages and updates (where you have given consent)
• Website Improvement: To analyze usage patterns and enhance site functionality
• Legal Compliance: To meet legal and regulatory requirements

4. Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information in these situations:

4.1 Service Providers

We may share information with trusted third-party service providers who help us with payment processing, website hosting and maintenance, email communications, analytics and performance monitoring, and customer support.

4.2 Legal Requirements

We may disclose information when required by law or in response to legal processes, court orders, emergencies, or investigations into suspected fraud or unlawful activity.

4.3 Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We apply appropriate technical and organizational safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Measures include encryption, secure servers, access controls, regular assessments, and staff training.

Still, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We keep your personal data only for as long as needed to fulfill the purposes for which it was collected or as required by law. Typical retention periods:

• Charter bookings: 7 years (tax/legal)
• Marketing communications: until you unsubscribe or request deletion
• Website analytics: 26 months
• Customer support: 3 years from your last interaction

7. Your Rights and Choices

Your rights include access, correction, deletion (where permitted by law), portability, opting out of marketing, and managing cookies. To exercise any of these rights, contact us using the information below.

8. Third-Party Services

8.1 Google Analytics

We use Google Analytics to evaluate site usage. You can opt out using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Our site may contain links to social platforms that maintain their own privacy policies.

8.3 Payment Processors

Payments are processed by third-party providers that comply with PCI DSS.

9. International Data Transfers

Your information may be transferred to and processed in countries outside United Kingdom. We use appropriate safeguards consistent with applicable privacy laws.

10. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect their information. If you believe a child has provided data, please contact us promptly.

11. Changes to This Privacy Policy

We may revise this Privacy Notice to reflect changes in our practices or legal requirements. We will notify you by posting the updated notice, emailing registered users, or displaying a notice on our site. Continuing to use our services after the effective date means you accept the changes.

12. Contact Information

If you have any questions about this Privacy Notice or our data practices, please contact us:

13. Compliance with Google Ads User Consent Policy

We adhere to Google Ads user consent policies. You can modify your cookie and tracking choices at any time in our cookie settings.